4 / 5 29 reviews

Who Uses This Software?

AnswerHub serves large and mid-market companies who have a technology or software product and who want to build a developer ecosystem.

Average Ratings

29 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • DZone
  • Founded 2005

About This Software

AnswerHub is a developer engagement and community platform built on a question and answer (Q&A) foundation. With additional features like ideation and knowledge base, AnswerHub is the perfect solution for companies and teams who need to engage internal and 3rd-party developers. Some of the most developer-centric companies in the world use AnswerHub for productivity and knowledge sharing including GE, Epic Games, LinkedIn, eBay, USAA, Unity, and Thomson Reuters.

  • 2D
  • 3D
  • Advocate Management
  • Analytics
  • Animation
  • Asset Management
  • Campaign Management
  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Content Moderation
  • Customer Advocacy
  • Data Management
  • Discussion Boards
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Event Management
  • Event Triggered Actions
  • FAQ
  • Forms Management
  • Full Text Search
  • Group Management
  • Guided Problem Solving
  • Ideation / Crowdsourcing
  • Legislation Tracking
  • Member Directory
  • Membership Management
  • Network Management
  • Petition Management
  • Physics
  • Player Management
  • Political Advocacy
  • Prototyping
  • Rewards Program
  • Self Service Portal
  • Self-Learning
  • Social Engagement
  • Social Media Management
  • Virtual Reality
  • Website Management
  • eCommerce

AnswerHub Latest Reviews

Automatically translated. Show original review

This powers the developer community site for MSFT Visual Studio

1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

Cons: With the implementation at MSFT's dev community site, navigation is poor. It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful). Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON. Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions. You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice. Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. There is no place to see posts i have reported or the results of the report. The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job. This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.

Automatically translated. Show original review

From users point of view, experience is great and solution is easy to use

3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Cons: Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly.