3.5 / 5 9 reviews

Who Uses This Software?

Small businesses with multiple employees either under the same roof or in multiple locations.

Average Ratings

9 reviews
  • 3.5 / 5
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 3 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    $9.99/mo: 100 minutes, 40+ advanced features, (1) Toll Free or Local Number
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Founded 2007

About This Software offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and more. is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, delivers award-winning U.S. based customer support to more than 25,000 customers across America.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement Latest Reviews

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More than doubled their price

3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money

Pros: Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons: I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Automatically translated. Show original review

Terrible User Interface

Value for Money

Comments: I initially really liked for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros: Good custom message creation and phone queue.

Cons: Terrible user interface
No way to resend a fax through the dashboard
Lots of error messages when user their preferred browser (Chrome)
50/50 failure rate on faxes so most have to be sent at least a second time.