1 / 5 1 review

Who Uses This Software?

Finance, travel, hospitality, and renewables with a growing and increasingly diverse customer base across the UK and internationally.

Average Ratings

1 review
  • 1 / 5
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service
  • 2 / 5
  • 2 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    SureVoIP Call forwarding - $5 SureVoIP Fax to email - $5
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • SureVoIP
  • Founded 2010

About This Software

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firms own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

In June 2016, SureVoIP won the Internet Telephony Service Provider Associations (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise).

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement

SureVoIP Latest Reviews

Automatically translated. Show original review

Horrible Experience

1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I would assume that the low cost is the only reasonable pros

Cons: I regret to say that the experience with that company is just dreadful. I have purchased a number from them 02035155555 which costed alot if my memory serves me and I have been trying to port that number away from them for 10 months. They have flooded me with all sorts of technical details and admitted that they don't support Scenario 7 which is apparently the most common way of porting numbers in the UK. In one email they admit that Scenario 7 is less complicated than their preferred way of porting numbers and in another communication I have been informed that for technical and commercial reasons they don't support Scenario 7 porting. I have clearly stated that I would like to cover the costs if any and if they are reasonable, but obviously, it's better for them to charge me monthly for all the incoming calls as opposed to cooperating in a process of number porting. In comparison, another number that was purchased from BT (01732463858) was ported to the new provider without any issues. They use the obscure justification that they are not required to use Scenario 7 to avoid people leaving their network with their own property ... I strongly suggest avoiding that company at all cost.