5 / 5 12 reviews

Who Uses This Software?

SMB's and not for profit organizations desiring robust yet affordable hosted VoIP solution customized for their needs and industry. Those needing unlimited call history and call recording benefit much

Average Ratings

12 reviews
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Contact us about this pricing as we customize our quotes for each org.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Intulse
  • Founded 2015

About This Software

Cloud-based phone systems to seamlessly connect you, your employees, and your customers too.

  • Auto Dialer
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Employee Directory
  • Encryption
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Mobile Access
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement
  • Web Conferencing

Intulse Latest Reviews

Automatically translated. Show original review

We upgraded our phone system to VOIP and are still in transition and learning the system.

3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: more phones / extensions. Flexibility with programmable phones

Pros: I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Cons: Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business.

Automatically translated. Show original review

This solution has exceeded our expectations and the customer support is simply amazing!

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.

Pros: Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly.

Cons: Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts.