Megapath - Call Center

Megapath - Call Center

5 / 5 1 review

Who Uses This Software?

Small to Enterprise-sized businesses in the U.S.

Average Ratings

1 review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • MegaPath
  • Founded 1996

About This Software

MegaPath Call Center Pro offers comprehensive call queuing, routing, and quality control features in a cloud-based, carrier-grade solution. IVR, Automated Call Distribution, and intelligent queuing direct callers to the right agent the first time. Team collaboration tools and Web-based Agent and Supervisor consoles queue management. For organizations with complex needs, Call Center Premium MegaPath has advanced features and a broad range of report options.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement

Megapath - Call Center Latest Reviews

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Megapath Business Internet, 5 Stars!

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With new Studio locations on the horizon, we know MegaPath will be there to help every step of the way.

Pros: Who are we?
Design Within Reach exists to make authentic modern design accessible.

What makes us happy?
It is highly important for our stores to stay connected in order to serve our large customer base.

You gotta feel my pain
With our old internet service providers we felt we were not getting the attention our business requires and had limited service options to meet our vast range of needs.

Why you should give MegaPath a call
We looked at several vendors and found that MegaPath was the best option because:
Continuous open line of communication and the willingness to help of MegaPath Sales and Service Reps.
100% US Based Tech Support when I need it which is rare.
Wide range of service options to meet the different needs of our multiple business locations.