Naverisk RMM & PSA

Naverisk RMM & PSA

5 / 5 20 reviews

Who Uses This Software?

IT and Managed Service Providers (MSPs), Globally

Average Ratings

20 reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Naverisk
  • Founded 2007

About This Software

Remote monitoring and management solution designed for managed service providers with device monitoring and ticketing system built in.

  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automatic Scans
  • Availability Management
  • Backup Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Credential Management
  • Custom Patches
  • Dashboard
  • Database Servers
  • Depreciation Management
  • Diagnostic Tools
  • Document Management
  • Email Monitoring
  • Escalation Management
  • Event Logs
  • Feedback Collection
  • File Transfer
  • Help Desk
  • Historical Audit
  • History Tracking
  • IP Address Monitoring
  • IT Asset Management
  • IT Service Management
  • Incident Management
  • Internet Usage Monitoring
  • Issue Auditing
  • Issue Management
  • Knowledge Base
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Multi-Patch Deployments
  • Network Wide Management
  • Patch Management
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Real Time Analytics
  • Recurring Issues
  • Release Management
  • Remote Access
  • Remote Control
  • Remote Protection
  • Remote Systems Monitoring
  • Requisition Management
  • Resource Management
  • Rich Text Editor
  • SLA Monitoring
  • Scheduled Deployment
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Subscription Services
  • Task Management
  • Ticket Management
  • Time & Expense Tracking
  • Uptime Monitoring
  • User Activity Monitoring
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting

Naverisk RMM & PSA Latest Reviews

Automatically translated. Show original review

Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are able to manage a lot more customers' systems with a small team than we could before.

Pros: Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

Cons: The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

Automatically translated. Show original review

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Naverisk gives us more control, flexibility and functionality for the adequate price.

Pros: Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons: Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.