4.5 / 5 7 reviews

Who Uses This Software?


Average Ratings

7 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Zethcon
  • Founded 1970
  • Lombard, IL

About This Software

Automated warehouse management system (WMS) designed to drive superior performance in supply chain execution.

  • 3PL
  • 3PL Management
  • Barcoding / RFID
  • CRM
  • Category Customization
  • Channel Management
  • Container Tracking
  • Cross Docking
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Job Management
  • Labor Management
  • Location Control
  • Order Management
  • Picking / Kitting
  • Purchasing
  • Quality Control
  • Receiving / Putaway Management
  • Returns Management
  • Sales & Operations Planning
  • Sales Forecasting
  • Scheduling
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

Synapse Latest Reviews

Automatically translated. Show original review

Synapse/Zethcon - Great WMS!

4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Pros: As a system, Synapse has done very well with our varied facilities and customers. I believe there is only one option that would top Synapse as our WMS and that would be if we had our own custom, in-house WMS and Developers. However, the cost would be much higher and so the value of Synapse is a better option. We have been with Zethcon/Synapse since 2006 and in my previous experience, I have not found a better software supplier to work with. In previous work experiences, when an upgrade to software was done, there was almost always failures in meeting customer expectations; with Synapse, we have not had that once. In addition, we have undergone 16 conversions from different WMS to Synapse and 8 startups and again, not a single missed shipment. That speaks highly of the software and the provider.

Cons: There is some functionality that is not available, such as billing for labor in less than a full hour and a customer monthly minimum overall charge that I feel is something that could be considered standard with a WMS but is not so with Synapse. From a vendor standpoint, there really isn't anything that I could list here, beyond cost, but primarily because cost is always a factor in the use of software.

Automatically translated. Show original review

Strong recommendation of Synapse, stronger endorsement of Zethcon

3.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Focus on the multi-client 3PL warehouse operator. Synapse has robust functionality, strikes the right balance between functionality and complexity - not an easy accomplishment for many developers. Zethcon is certainly the right size company for us and for most companies in the 3PL space. We have access to ownership and senior decision makers. Zethcon has adequate resources to devote to significant projects, e.g. new customer implementations and version upgrades.

Cons: Their unique approach is both a strength and a drawback. Zethcon has a robust user group that collaborates to improve the software. This approach means that my company benefits from developments other users have made to the software. At the same time, my competitors go to school on my talented IT team and learn our unique approach to handling some complex requirements. At the end of the day, any competitive advantage we spur is short-lived anyway. In the long run we are better served to operate in a collaborative environment with other users, and benefit from the collective investment in Synapse.